Shipping & payment

Dear beauties, for international shipments please see the rules of importing packages into your country. The are possible custom clearance payments on parcels over $150 or depending on the customs rules of your country. Customs fees are not included in the price of goods.

All international orders are shipped under INCOTERMS 2020 – DAP (Delivered At Place).

This means that:

• The price of goods does not include customs duties, import taxes, or VAT of the destination country.
• Any applicable customs charges are determined by local customs authorities, according to the laws of the destination country.
• The customer is responsible for paying these charges only through official customs or the carrier’s official channels.

We have no control over these charges and cannot predict their exact amount in advance.

You can get an approximate idea of possible duties and taxes using DHL’s official calculator:
https://www.dhl.com/global-en/home/our-divisions/express/customs-support/duty-tax-calculator.html

For your peace of mind, we kindly remind you that we never request payments via SMS, phone calls, or unofficial links. If you ever receive a request that seems unusual, please feel free to contact us — we’ll be happy to help and verify it for you.

For worldwide shipping, visit sixnine.store. We will be happy to help you with any questions. Please message us on Instagram

We recommend that upon receiving the product, you make sure that you have received the product of the appropriate quality and that you are satisfied with everything. After receiving the goods, claims regarding defects (except hidden defects) are not considered.

Delivery of goods is paid by the recipient, depending on the postal rates

Thank you for your choice 💕

We use delicate fabrics in our products. To ensure your clothes always remain in perfect condition, follow the care instructions.
1. Do not soak the product
2. Machine wash on delicate cycle at temperatures up to 30°C is preferred.
3. Do not tumble dry.
4. Avoid using harsh chemicals that may damage the fabric.
5. Wash separately from other items.
6.Hand washing is prohibited
Best wishes, Team 69.

We want every piece to feel like love at first try on! ❤️ Please review our policy carefully before placing an order.

Online Orders & International Shipping 🌍

All online orders and international shipments are final sale. 🚫 Returns and exchanges are not accepted.

If you receive an item with a manufacturing defect or an incorrect item, please contact our support team within 24 hours after delivery and provide photo or video confirmation 📸.

Requests submitted after 24 hours may not be accepted. ⚠️

Dubai Store Returns 🇦🇪

Returns or exchanges are available only for purchases made in our physical Dubai store and only for items that:

have not been worn or used; 🆕

remain in original condition; 🧼

have all tags attached; 🏷️

include original packaging. 📦

Some product categories are non-returnable for hygiene and product integrity reasons. 🛑

Home / Hotel Try-On Service 🏠

Our try-on service is designed to help you find your perfect fit in the most comfortable way!

After a home or hotel fitting appointment, all purchased items become final sale and cannot be returned or exchanged. 🔒

Non-Returnable Items 🚫

The following items cannot be returned or exchanged:

swimsuits (bikini set);

bras;

briefs;

tops;

leggings;

shorts;

overalls;

discounted or sale items; 💸

items without tags or original packaging;

items showing signs of wear or use.

Defective Items 🔧

Every case involving a manufacturing defect or order issue is reviewed individually. 👀

If approved, we may offer:

– replacement;

– repair;

– store credit;

or another suitable solution.

By placing an order, you confirm that you have read and accepted this policy 💕